Refund policy

Eccola — versione unica, pulita e aggiornata:

Returns & Refunds Policy

We want you and your furry friend to be 100% happy with your purchase. If for any reason you are not satisfied, we are here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.

How to Start a Return

To initiate a return, please contact our support team at info@gianfistore.com with your order number. Once your return is authorized, we will provide you with the shipping address for our warehouse. Items sent back without first requesting a return will not be accepted.

Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
  • Damaged or Wrong Items: If the product arrives damaged or if you receive the wrong item, please contact us immediately with a photo. In these cases, we will send a replacement at no extra cost to you.

Large & Oversized Items

Due to the size and weight of certain products (sofas, kennels, large pet furniture), returns are only accepted in case of manufacturing defects or damage upon arrival. Change-of-mind returns are not eligible for free return shipping. Return shipping costs for non-defective items are the responsibility of the buyer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exclusions

We cannot accept returns for:

  • Items damaged due to improper use or pet "accidents" (chewing, tearing, etc.).
  • Items returned after the 30-day window.
  • Sale items or gift cards.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with original packaging and proof of purchase.

For any questions, contact us at info@gianfistore.com.